Return Policy
Thank you very much for choosing us among the many e-cigarette manufacturers. We are committed to providing high-value, high-quality products to our customers. In line with this commitment, we have established the following return policy to assist you.
Defective or Damaged Goods Return Policy
Notification: If you receive damaged or defective goods, or if your package is missing items, please notify us via email or phone within 48 hours of receipt. Claims made after this period may not be accepted. To assist us in resolving the issue efficiently, please refrain from handling the goods before reporting the issue to our customer service team. We might need batch numbers, photos of any damage, or request that the items be returned to us.
Return Process: The goods must be returned to us for inspection. Once we receive the returned product, we will test and examine it. If the product is found to be defective, we will offer a refund or replacement within 30 days of purchase. If the item is no longer available, we will provide a refund including your postage costs, or offer a replacement of your choice. If the goods are found to be non-defective or the damage was caused by misuse, accidental damage, or wear and tear, you will be responsible for any costs incurred in returning the goods to us.
Shipping: Please return the goods using a recorded delivery method, including the original order number, and fully insure the total value of the goods. You are responsible for taking reasonable care of any goods in your possession.
Unwanted Goods Return Policy
Return Period: If you wish to return an unwanted item, please do so within 14 days from the date of purchase, with the cost of return shipping borne by you. Ensure you include the original order number. We will refund the cost of the goods in full, excluding shipping costs.
Condition: Items must be returned unused and sealed in their original packaging. Due to the nature of electronic cigarettes as a consumable product, returns are not accepted once the item has been used, except in cases where the product is defective, for hygiene reasons.
Care: You are responsible for taking reasonable care of any goods in your possession.
Return Shipping: We recommend sending any returns via a recorded delivery method and using appropriate packaging, as we are not responsible for lost or damaged items during the return process.
